Privacy Policy

1. Introduction

Osteopathy Physiotherapy London is committed to protecting your privacy and safeguarding your personal data. This policy explains how we collect, store, use, and disclose information about patients, website visitors, and clients in accordance with the General Data Protection Regulation (GDPR).

2. What Information We Collect

We may collect personal information including:

• Name, email address, telephone number
• Medical history and relevant health records
• Appointment details, treatment notes
• IP address and browser data when using our website

3. How We Use Your Data

We use your information to:

• Deliver safe, effective treatment
• Manage appointment bookings and communication
• Meet legal, clinical, or insurance obligations
• Improve our services and website functionality

4. Data Storage and Security

All data is stored securely on encrypted systems. Clinical notes and personal details are protected by password access and appropriate administrative and technical safeguards.

5. Sharing Your Information

We will never sell your data. We may share it with:

• Regulated health professionals involved in your care
• Insurers with your consent
• Legal authorities if required by law

6. Your Rights

You have the right to:

• Access the data we hold about you
• Request corrections or updates
• Withdraw consent (where applicable)
• Request deletion where legally permissible

7. Cookies and Website Tracking

We use cookies to enhance your browsing experience and understand how visitors use our website. You can manage or disable cookies in your browser settings.

8. Changes to This Policy

We may update this policy occasionally to reflect regulatory or operational changes. The most recent version will always be available on this page.

9. Contact Us

If you have any questions about your data or wish to exercise your rights, please contact:

Data Controller: Osteopathy Physiotherapy London
Email: info@osteopathyphysiotherapylondon.com
Tel: 0207 111 0815